Terms & Conditions

Please read the following important terms and conditions before you buy anything on our site

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

  • up to 30 days: if your goods are faulty, then you can get a refund
  • up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

 

This contract sets out:

  • your legal rights and responsibilities
  • our legal rights and responsibilities, and
  • certain key information required by law

In this contract:

  • We, us or our means Search 4 Furniture Ltd, and
  • You or your means the person using our site to buy goods from us

If you don't understand any of this contract and want to talk to us about it, please contact us by:

  • e-mail info@search4furniture.com- (Monday to Friday 9am to 5pm)
  • telephone 0208 861 0303 (Monday to Friday: 9am to 5pm) We may record calls for quality and training purposes.

Who are we?

We are registered in England and Wales under company number: 10745634

Our registered office is at: The Gatehouse, 453 Cranbrook Road, Ilford, Essex IG2 6EW.

Our VAT number is: 273 7049 88

The details of this contract will not be filed with any relevant authority by us.

 

1                     Introduction

1.1                If you buy goods on our site you agree to be legally bound by this contract. If you do not agree with any of the terms in this contract, you will not be allowed to buy any goods.

1.2                You may only buy goods from our site for non-business reasons.

1.3                This contract is only available in English. No other languages will apply to this contract.

1.4                When buying any goods you also agree to be legally bound by:

1.4.1           our Website Terms and Conditions and any documents referred to in them;

1.4.2           extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month's notice. You can end this contract at any time by giving one month's notice if we tell you extra terms apply.

1.4.3           specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the product information tab at any time during the online checkout process

All these documents form part of this contract as though set out in full here.

2                     Information we give you

2.1                By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

2.1.1           click on the ‘key information button’

2.1.2           read the Confirmation Email (see clause 3.2.3)

2.1.3           contact us by using the contact details at the top of this page

2.2                The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3                If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3                     Ordering goods from us

3.1                Below, we set out how a legally binding contract between you and us is made.

3.2                You place an order on the site by clicking on place order. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

3.2.1           When you place your order at the end of the online checkout process (eg when you click on the place order button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

3.2.2           We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a)                 the goods are unavailable

(b)                 we cannot authorise your payment

(c)                 you are not allowed to buy the goods from us

(d)                 we are not allowed to sell the goods to you

(e)                 you have ordered too many goods

(f)                  there has been a mistake on the pricing or description of the goods

3.2.3           We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a)                 a legally binding contract will be in place between you and us, and

(b)                 we will dispatch the goods to you

3.3                If you are under the age of 18 you may not buy any goods from the site.

4                     Right to cancel this contract

4.1                You have the right to cancel this contract within 14 days without giving any reason.

4.2                The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

4.3                To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation by e-mail without delay.

Cancellation form

To Search 4 Furniture Limited – Unit 12 Hawthorn Centre, Elmgrove Road, Harrow, HA1 2RF - Tel 0208 861 0303 – Email: aftersales@search4furniture.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

 

Ordered on [*]/received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date

[*] Delete as appropriate

 

4.4                To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired

5                     Effects of cancellation

5.1                If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

5.2                We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

5.3                We will make the reimbursement without undue delay, and not later than:

5.3.1           14 days after the day we received back from you any goods supplied, or

5.3.2           (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

5.3.3           if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract

5.4                We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

5.5                If you have received goods:

5.5.1           you shall send back the goods or hand them over to us to Search 4 Furniture, Depot 47, Unit 14, Parker drive business centre, Leicester, LE4 0JP, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired

5.5.2           you will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately £100.

5.5.3           you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

6                     Delivery

6.1                We use XDP Express to deliver our goods. If you want to see your delivery options, visit our webpage www.search4furniture.com/shipping before you place your order.

6.2                Some of our goods are larger than you may expect. Please check the measurements of the goods you are buying to make sure there is enough space at the delivery address for delivery to take place and that once the product is built, it will fit into your room. Prior to the delivery, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery.

6.3                To ensure the smooth delivery of your order, you must give us as much detail as possible in advance about particular features of the delivery address which may affect the delivery such as will there be time to unload or load? Do you live on a red route and are there any height, width or weight restrictions? Are there any parking restrictions? Will the vehicle require a parking permit? Are there any time restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?

6.4                You must ensure that the deliver address and the delivery area are safe for delivery staff. All fragile items which could be damaged during the delivery, such as lights, vases, pictures etc, should be moved.

6.5                If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice. 

6.6                The estimated date and time window for delivery of the goods is set out in the Confirmation Email (see clause 3.2.3).

6.7                If something happens which:

6.7.1           is outside of our control, and

6.7.2           affects the estimated date of delivery

we will let you have a revised estimated date for delivery of the goods.

6.8                Delivery of the goods will take place when we deliver them to the address that you gave to us.

6.9                We cannot deliver the goods if we are unable to properly identify you. Please provide our driver with a form of ID (passport or photocard driving licence).

6.10            Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

6.10.1       let you know

6.10.2       cancel your order, and

6.10.3       give you a refund

6.11            If nobody is available to take delivery, please contact us using the contact details at the top of this page. If you fail to inform us about non availability to receive your delivery beforehand than we will consider this as a failed delivery and an extra charge of £40 will be levied towards your order.

6.12            On delivery, you will be asked to examine the goods, check the condition of the packaging and whether the correct number of packages have been delivered. You will be asked to sign the delivery document confirming that the delivery has taken place, the number of items delivered, that delivery of the goods has not caused any damage to the delivery address, that items are delivered “free of visible damage” and that you are happy with the service you have received.

6.13            If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. You must let us know about any damaged, missing and/or incorrect goods within a reasonable period of time after you have had an opportunity to inspect the goods. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery. 

6.14            If items within the packaging are faulty or damaged whether before or during delivery, you shall notify us such fault or damage using the telephone number stated on the sales receipt or email aftersales@search4furniture.com as soon as possible after delivery. 

6.15            You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

6.16            We may deliver your goods in instalments. You will be notified or contacted if this applies to you order.

6.17            You agree to return the goods in full, in a resaleable condition and that you return the packaging with the goods where possible.

6.18            If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know by telephone number 02088610303./email aftersales@search4furniture.com.

7                     Payment

7.1                We accept the following credit cards and debit cards: Visa / Mastercard/ We do not accept cash.

7.2                We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

7.3                Your credit card or debit card will only be charged when the goods are dispatched.

7.4                All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

7.4.1           Verified by Visa: https://www.visaeurope.com/making-payments/verified-by-visa/

7.4.2           Mastercard®SecureCodeTM: http://www.mastercard.co.uk/securecode.html

7.4.3           American Express SafeKey: https://network.americanexpress.com/uk/en/safekey/

7.5                If your payment is not received by us and you have already received the goods, you:

7.5.1           must pay for such goods within 7 days, or

7.5.2           must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

7.6                If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

7.7                Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.

7.8                The price of the goods:

7.8.1           is in pounds sterling (£)(GBP)

7.8.2           includes VAT at the applicable rate

7.8.3           does not include the cost of:

(a)                 delivering the goods (if you want delivery options and costs, visit our webpage www.search4furniture.com/shipping before you place your order);

7.9                any carrier bags which cost 5p each.

8                     Nature of the goods

8.1                The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

8.1.1           are of satisfactory quality

8.1.2           are fit for purpose

8.1.3           match the description, sample or model, and

8.1.4           are installed properly (if we install any goods)

8.2                We must provide you with goods that comply with your legal rights.

8.3                The packaging of the goods may be different from that shown on the site.

8.4                While we try to make sure that:

8.4.1           all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements in all goods.

8.4.2           the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

8.5                Any goods sold:

8.5.1           at discount prices

8.5.2           as remnants

8.5.3           as substandard

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

8.6                If we can't supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:

8.6.1           we will let you know if we intend to do this but this may not always be possible

8.6.2           you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for

9                     Faulty goods

9.1                Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:

9.1.1           visit our webpage: www.search4furniture.com/returns-exchange

9.1.2           contact us using the contact details at the top of this page, or

9.1.3           visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06

9.2                Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

9.3                Please contact us using the contact details at the top of this page, if you want:

9.3.1           us to repair the goods

9.3.2           us to replace the goods

9.3.3           a price reduction

9.3.4           a refund

10                 End of the contract

10.1            If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

11                 Limit on our responsibility to you

11.1            Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

11.1.1       losses that:

(a)                 were not foreseeable to you and us when the contract was formed

(b)                 that were not caused by any breach on our part

11.1.2       business losses

11.1.3       losses to non-consumers

12                 Disputes

12.1            We will try to resolve any disputes with you quickly and efficiently.

12.2            If you are unhappy with:

12.2.1       the goods

12.2.2       our service to you

12.2.3       any other matter

please contact us as soon as possible.

12.3            If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

12.3.1       let you know that we cannot settle the dispute with you, and

12.3.2       give you certain information required by law about our alternative dispute resolution (ADR) provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us.

12.4            If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract

12.5            Relevant United Kingdom law will apply to this contract

13                 Third party rights

13.1            No one other than a party to this contract has any right to enforce any term of this contract